Roles and Responsibilities
The support personnel team works together to provide teachers and students with the best quality service possible. It is important that teachers contact the correct person on the support personnel team to help you solve your technology problem or improve an instructional practice. Contact information is located under Support in the navigation menu at the top.
All supervisory instructional needs and questions- Make an inactive student active in a course
- Problems with a student cyberbullying another student
- Unblock an internet site
- CSI questions and concerns
Registration issues/ concerns- Academic integrity
- Online resources to prevent cyberbullying
- Online resources and support for academic, career, and social/ emotional counseling
Know the procedures for students who are on an Individualized Education Plan (IEP)- Learn a variety of teaching/ learning strategies that will help a student on IEP
- Understand Individuals with Disabilities Education Act (IDEA 2004), IEP, and 504 compliance
How to use the applications within the Articulate Suite- How to use Respondus for an activity
- How to create an audio or video to support a topic within a lesson
- GradeSpeed questions
- Aspen questions
- Installing Trusted Root Certification Authorities
Supervision of a student during his/ her DVHS course at the local school to include time management, online learning experience, the proper use of technical programs and online learning tools, and monitoring test- Access students' passwords for test in Schoology
Install a printer driver- Install DoDEA approved software
- Reset network password (Locked Out)
- Outlook issues
- VPN problems
How to select the most appropriate template in the Articulate Suite to supplement a lesson- How to use course features in Schoology to support a topic in a lesson
- How to select the most appropriate test questions when developing a test or quiz in Schoology
- Provides recommendations for selecting the most appropriate communication tool such as a blog, wiki, or discussion board that teachers should use with students to maximize learning
- How to differentiate a lesson using a variety of interactive eLearning software
- Installation/registration codes for DVHS software
- Report problems regarding the functionality of a DVHS online course
- Report broken links within a course
Initial training on how to access and use the DoDEA e-Learning Portal- Initial training for using group collaboration tools and features in Schoology
- Initial training for using course tools and features in Schoology
- Guidance for uploading large file size objects (videos) in Schoology
- Technical recommendations to solve problems with audio file or video files that do not open in Schoology
- Initial training and technical guidance for using Adobe Connect Pro
- Guidance for installing Spark at home
